3. Call us

For Sales or Service, Call Us: 1-800-935-7673

• Press 1 for assistance with using this website
• Press 2 to place a new order by phone
• Press 3 to check the status of an existing order. Please have your order confirmation number ready. (Note that the online order tracking form will always have the most up-to-date information). Press 4 if you do not know your order number or have any other questions regarding your order.

Frequently asked questions

• Will I be charged sales tax?

  No, we do not charge sales tax on any of our orders, no matter what state the package is being shipped to.

• I forgot my password. What do I do?

  Click here to go to a page where you can retrieve your password.

• Do you offer next-day delivery?

  Yes, Be sure to place your order by 5:00PM Eastern Standard time to be delivered the next day.

• Do you offer delivery outside the continental United States?

  No, currently we only make deliveries inside the united states.

• How do I check the status of my order?

  If you would like to check your status of an existing order, you may contact us using any of the following methods: * Use our Online Order Tracking page. * Call us at 1-800-935-7673. * E-mail us using our online Customer Service Inquiry Form. Please have your order confirmation number available.

• What happens after I place an order?

  When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to ROSE911.COM. You will receive an email confirmation once your order has been received at ROSE911.COM . If there are any problems with your order, one of our Sales & Service Specialists will contact you by phone or e-mail.

• When will my credit card be charged?

  We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged within 24 to 48 hours.

• Which credit cards or payment types are accepted?

  We accept a variety of credit cards including American Express, MasterCard, and VISA.

• Is it safe to use my credit card online?

  Yes. We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window.

1. Tracking your order online

If you are trying to use find out the status of your order try using our Online Order Tracking page.

2. Email us

Fill out a customer service form.
You will receive a reply via e-mail promptly

If you have already placed an order, to ensure a faster response please enter your order number where prompted.